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ARTAN INTERNATIONAL is a limited liability company with registered headquarters at Rue de Chantepoulet 11 – 1201 GENEVA – SWITZERLAND. In this confidentiality policy, the term ARTAN INTERNATIONAL (and ‘we’, ‘our’ and ‘us’) refers to the company headquarters at the address mentioned above.
Please take the time to read this policy carefully, which explains how we collect, use, share and transfer any personal information you share with us via our websites or mobile applications (collectively, the ‘platforms’), or when you contact an adviser by phone. It also explains how we collect information using cookies and similar technology when you use our platforms.
This confidentiality policy was last updated in September 2022. We may make changes to this confidentiality policy at any time, so please make sure you check back regularly to see any changes that have been made.
USE OF THE INFORMATION YOU SHARE WITH US
In order to access certain parts of our platforms, you will have to register with us. During the registration process, you will be asked to supply certain types of personal information (for example, your firstname, lastname, email address and phone number). By entering your information in the relevant fields, you are consenting to ARTAN INTERNATIONAL providing you with the requested insights or services you have selected.
Furthermore, we may also collect information when you correspond with us (for example, by letter).
We automatically collect information from users of our platform, as explained below in the section entitled, ‘cookies and other information we automatically collect’.
We use the information you share with us to:
– process your requests and queries;
– send you information about our services;
– announce new products and events that may interest you whilst respecting your communications preferences (please refer to the section entitled, ‘changing, removing and viewing your personal data’ below for more information on how you can control these communications);
– conduct surveys in order to improve the services we offer our clients;
– prevent fraud and other illegal activity;
– understand how our platform is used in order to improve it and our offers.
COOKIES AND OTHER INFORMATION WE AUTOMATICALLY COLLECT
Like the majority of platforms, ARTAN INTERNATIONAL can trace IP addresses and uses cookies and other similar technology to help recognise your presence and personalise your experience, as well as to obtain information on how our users access our platform. Below, you’ll find more information on how we use cookies and other similar technology.
What are cookies?
A cookie is a small text file containing information that is downloaded onto your computer or mobile device when you visit a website or mobile app. They’re used to recognise your computer or device when you visit the same website more than once or an app you’ve used before. Cookies are often used to make platforms work better or improve how they function, as well as to provide platform owners with certain pieces of information.
We use cookies to improve our users’ online experience (for example, so we can instantly remember which language they prefer to read the website in) and to better understand how our platforms are being used. For example, cookies can tell us whether you’ve used our platform before or if you’re a brand-new visitor.
What kind of cookies does ARTAN INTERNATIONAL use?
Our platforms only install ‘usage’-type cookies on your computer or mobile device.
These cookies are essential in providing you with the services available on the platform and to be able to access some of its features, particularly to access certain secure areas. Without these cookies, the services needed to respond to your requests, such as the pages that process transactions or the protected accounts in secure areas, could not be provided.
Information is collected as aggregate data that cannot identify different visitors. This information includes the number of visitors on our platform, the platforms that directed them to our platform, as well as the pages they view whilst on our platform.
We use this information to ensure our platform works more efficiently, to gather broad demographic data and to monitor activity levels on the platform.
Managing and deleting cookies
You can choose whether or not to accept cookies. We will explain how you can do this below. Nevertheless, please note that if you refuse cookies from our platform, you will be unable to use all of its features.
You can set your cookie preferences either by using our acceptance tool or by changing your browser settings so that cookies cannot be placed on your computer or mobile device from our platform. To do so, simply follow the instructions from your browser (usually found within the Help, Tools or Version sections).
For more information on cookies and to find out which cookies have been installed on your computer or mobile device, as well as how to manage and delete them, please visit www.allaboutcookies.org and www.youronlinechoices.eu.
IP ADDRESSES
We may collect information on your computer or mobile device, including your IP address, your operating system, how long you’re connected to the platform and the type of browser you’re using to access it. We use this information to better understand how visitors use our platform and for internal documentation purposes. We will never distribute or share this information with external third parties.
SHARING YOUR INFORMATION
We undertake not to rent, sell or share your personal information with any third parties or unaffiliated companies that do not belong to the ARTAN INTERNATIONAL Group. We limit access to your personal information only to those employees who have a genuine need to see it in order to provide you with products or services and carry out their duties. We have introduced a number of appropriate technical, organisational, physical, electronic and administrative measures to protect the personal information you share with us against any unauthorised or unlawful use and any accidental loss, damage or destruction.
INTERNATIONAL TRANSFERS
The information we collect may be transferred, stored and processed in any country or region where one or more of the companies in the ARTAN INTERNATIONAL Group are located. If these other regions do not apply the same level of data protection as those guaranteed by your home country, we will continue to protect the personal information you share with us in line with this confidentiality policy.
CHANGING, REMOVING AND VIEWING YOUR PERSONAL DATA
You may request a copy of the personal information we currently hold on you to correct any inaccuracies or update any outdated information. To exercise this right, or to object to the use of your personal information, please contact our customer service department at the following email address: info@artaninternational.com.
UPDATES TO THIS CONFIDENTIALITY POLICY
We may update this confidentiality policy at any time. Any changes will then be made available on this platform. By accepting these terms and conditions, you are acknowledging that you are responsible for regularly reviewing this policy to check for any changes that may have been made.
CONTACT US
For any questions or comments about this confidentiality policy, or to discuss any other issues, please contact us at the address below. You can also write to this address to request a copy of the personal information we currently hold on you.
info@artaninternational.com
ARTAN INTERNATIONAL
HEAD OFFICE
Rue de Chantepoulet 11
1201 GENEVA – SWITZERLAND